Invoices & payment method

Can I add VAT to my invoice?

Please contact us at [email protected] with your VAT information and Bravo account email to add a VAT exemption to your payment information. We recommend you inform us before subscribing to a paid plan as we are not able to amend an invoice that has already been issued.

How do I view or download my invoices?

1. Log in to your Bravo account, click your username on the top right-hand corner, go to See Billing Settings.
  1. 1.
    In the Invoices block, click on view to see a complete invoice. Invoices will open up in a new window of your browser, and you can save or download them as a PDF from there.

How do I change my billing information/card details?

1. While logged in, click on your username in the top-right corner and go to See Billing Settings.
2. Click Update next to your existing payment information
3. Change your payment details as needed. When you've finished, click Save Card.

How do I remove my payment method?

Please contact us at [email protected] to request the removal of your payment card on file. Note: you can only remove the payment card from your file if you have no active subscription.

Can I edit my past invoice details?

We are not able to amend an invoice that has already been issued. You can edit your payment details on the Billing page of your Bravo account. Once you've updated your information, all future invoices will be issued with your last amendments.

Why is my card being declined?

If your credit card was declined, it’s normally done with your bank’s automated fraud systems, not with Bravo or Stripe (our payment processor). If this happens to you, please make sure your credit card information is correct and try to submit it at least three times. If the transaction still doesn’t go through, you will need to call your bank to clear the transaction. Every time Stripe submits a charge request to your bank, its automated systems determine whether or not to accept the charge. In order to determine this, Stripe takes several things into consideration, including account balance and card expiration date.

What happens if I miss a payment?

We have an automated process that attempts to bill your card several times over a period of 3 weeks before we downgrade an account to the Bravo plan for non-payment.
You will receive a notification email if your card payment has failed. If you update your payment information before the end of the 3 weeks, our next automatic charging attempt will be successful and your subscription will carry on without any disruption.
If the payment fails after 3 weeks, your account will be downgraded and you'll lose access to the features in your paid account.

What currency will I be billed in?

Subscriptions are billed in Euro (€)
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