🐞Report an issue

If you encounter any issues or bugs in our platform, we're here to help you resolve them.

This option is available for users who have an Advanced, Business app or Email Support add-on.

How to report an issue?

Follow the steps below to report an issue efficiently:

1. Log in to Bravo Studio platform using your credentials.

2. Locate the rounded blue button at the bottom right of the page.

3. Click on the blue button and select "Ask a question"

4. From the options presented, choose "Report an issue"

5. Please provide the following information:

   • A descriptive title

   • A detailed description of the issue you encountered.

   • Select the affected APP ID.

   • Indicate where the issue is occurring: iOS, Android or Bravo Studio Web.

   • Define the type of error you are experiencing.

   • Outline the steps to reproduce the issue.

   • Share a Video URL of a screen recording demonstrating the bug, sharing the steps to reproduce the issue. We suggest using services like wetransfer or loom.

   • Attach screenshots or videos to provide visual context.

6. Once you have provided all the necessary details, click "Send" to submit a bug report ticket.

Our Customer Support Team aims to respond promptly to bug reports. Your cooperation in providing comprehensive details will expedite the resolution process. Check your SPAM folder: Ensure that you check your email spam folder for responses from our support team.

Thank you! By following these steps, you contribute to improving Bravo Studio by helping us identify and resolve bugs.

If you have any further questions or need assistance, feel free to reach out through our support channels:

🤝Join the Bravo community