# Report an issue

If you encounter any issues or bugs in our platform, we're here to help you resolve them. 

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This option is available for users who have an **Advanced, Business app or Email Support add-on.**
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### How to report an issue?

Follow the steps below to report an issue efficiently:

1. Log in to [Bravo Studio platform](https://projects.bravostudio.app/login?) using your credentials.
2. Locate the **rounded blue button** at the bottom right of the page.
3. Click on the blue button and select "**Ask a question**"
4. From the options presented, choose "**Report an issue**"

<figure><img src="/files/LSSK8y3gsfyRTC0dovDO" alt=""><figcaption></figcaption></figure>

5. Please provide the following information:&#x20;
   * A descriptive title
   * A detailed description of the issue you encountered.
   * Select the affected APP ID.
   * Indicate where the issue is occurring: iOS, Android or Bravo Studio Web.
   * Define the type of error you are experiencing.
   * Outline the steps to reproduce the issue.
   * Share a Video URL of a screen recording demonstrating the bug, sharing the steps to reproduce the issue. We suggest using services like [wetransfer](https://wetransfer.com/) or [loom](https://www.loom.com/).
   * Attach screenshots or videos to provide visual context.
6. Once you have provided all the necessary details, click "**Send"** to submit a bug report ticket.

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Our Customer Support Team aims to respond promptly to bug reports. Your cooperation in providing comprehensive details will expedite the resolution process.\
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**Check your SPAM folder**: Ensure that you check your email spam folder for responses from our support team.
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Thank you! By following these steps, you contribute to improving Bravo Studio by helping us identify and resolve bugs.&#x20;

If you have any further questions or need assistance, feel free to reach out through our support channels:

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[Join the Bravo community](/need-some-help/join-the-bravo-community.md)
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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bravostudio.app/need-some-help/report-an-issue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.